Pricing and Service Terms

Overview

This Pricing and Service Terms document is incorporated by reference into the RingABell.AI Terms of Service. By using RingABell services, you agree to these pricing terms in addition to our main Terms of Service.

Current Pricing Plans

RingABell offers the following subscription plans:

Early Access Plan (Limited Time - First 20 Customers Only)

One-Time Setup Fee: $990 ($1,290 - Save $300)

Monthly Subscription: $1,260/month ($1,590/month - Save $330/month)

First Month Total: $2,250

Included Features:

• Complete custom setup (we do everything)
• Keep your existing phone number
• 24/7 AI call answering & qualification
• 200 calls included monthly
• Urgent call escalation
• Email summaries of every call
• Monthly optimization & support

Standard Plan

One-Time Setup Fee: $1,290

Monthly Subscription: $1,590/month

First Month Total: $2,880

Included Features:

• Complete custom setup (we do everything)
• Keep your existing phone number
• 24/7 AI call answering & qualification
• 200 calls included monthly
• Urgent call escalation
• Email summaries of every call
• Monthly optimization & support

Call Volume and Usage

Monthly Allocation

Standard plans include 200 calls per month. This allocation is designed to cover typical business needs for HVAC and plumbing contractors, who typically receive 120-150 missed calls monthly.

Call Duration Limits

Each call is subject to a maximum duration of 10 minutes to ensure optimal service quality, resource allocation, and fair access for all customers.

Approaching Your Limit

If you approach your monthly call allocation:

• Proactive Notification: We will contact you via email when you reach 87.5% of your monthly limit (175 calls)
• No Automatic Interruption: Your service will not be automatically suspended
• No Surprise Charges: We do not apply automatic overage fees
• Upgrade Options: We will work with you to upgrade to a custom plan if needed
• Personal Service: A team member will reach out to discuss your specific needs

Higher Volume Plans

Custom plans with higher call volume are available for businesses that consistently require more than 200 calls per month. Contact support@ringabell.ai to discuss enterprise pricing.

Payment Terms

Payment Processing

All payments are securely processed through Stripe, our third-party payment processor. RingABell does not directly collect, process, or store your payment information.

By subscribing to RingABell services, you authorize Stripe to charge your selected payment method for all applicable fees. You agree to provide current, complete, and accurate payment information to Stripe.

We accept any payment method supported by Stripe's payment processing platform. Available payment options will be displayed during the checkout process and may vary based on your location and Stripe's services.

Billing Cycle

• Setup fees are charged once upon service activation
• Monthly subscription fees are billed in advance on a recurring basis
• Billing occurs on the same day each month as your service activation date
• All fees are quoted in U.S. dollars (USD)

Payment Authorization

By providing payment information through Stripe, you authorize RingABell to charge:

• The applicable one-time setup fee upon service activation
• Recurring monthly subscription fees on your billing date
• Any applicable taxes or fees required by law

Price Changes

Prices are subject to change with 30 days' advance notice to existing customers. Current customers will be grandfathered into their original pricing for a minimum of 12 months from their activation date.

Failed Payments

If a payment fails to process through Stripe:

• You will be notified via email
• We will attempt to process payment again according to Stripe's retry logic
• Service may be suspended if payment is not received within the grace period
• Late payment fees may apply as permitted by law
• You are responsible for maintaining valid payment information with Stripe

Payment Disputes

Any disputes regarding payment processing should be directed to Stripe in accordance with their terms of service. For billing questions related to your RingABell subscription, contact support@ringabell.ai.

Refund Policy

Non-Refundable Fees

The following fees are non-refundable:

• One-time setup fee
• First month's subscription fee
• Any month's subscription fee that has already begun

Cancellation Terms

You may cancel your subscription at any time by emailing cancel@ringabell.ai at least 5 days before the end of your current billing period.

• Cancellations received with 5+ days' notice: Effective at end of current period
• Cancellations received with less than 5 days' notice: Effective at end of following period
• No penalties or additional charges for cancellation
• Refunds are not provided for partial months of service

Service Capacity and Fair Use

Resource Allocation

While we include 200 calls per month in standard plans, actual call handling capacity may vary based on:

• System load and availability
• Call complexity and duration
• Technical issues or maintenance
• Force majeure events

Fair Use Policy

We reserve the right to implement reasonable usage policies to ensure fair access and quality service for all customers. Customers who consistently exceed plan limits without upgrading or abuse service may be contacted to discuss appropriate plan adjustments.

Taxes and Additional Fees

Sales Tax

Applicable sales tax, VAT, GST, or other taxes required by law will be calculated and added to your invoice based on your billing address. Tax rates and applicability are determined by your jurisdiction.

Stripe Fees

RingABell pricing includes all payment processing fees. You will not be charged additional fees by RingABell for using Stripe's payment services. However, Stripe's terms of service apply to all payment transactions.

Limitation of Liability for Pricing

IN NO EVENT SHALL RINGABELL BE LIABLE FOR:

• Lost business opportunities due to reaching call volume limits
• Service capacity limitations or temporary unavailability
• Pricing changes made in accordance with our notice requirements
• Denial of custom pricing requests
• Payment processing issues, delays, or failures related to Stripe or your payment method
• Any fees, charges, or currency conversion costs imposed by your financial institution

Our total liability related to pricing and service capacity is limited as described in Section 11 of our main Terms of Service.

Third-Party Payment Processor

Stripe Terms

Your use of Stripe's payment services is subject to Stripe's Terms of Service and Privacy Policy. RingABell is not responsible for Stripe's services, policies, or any issues arising from your use of Stripe's platform.

Payment Information Security

Stripe maintains PCI-DSS compliance and employs industry-standard security measures to protect your payment information. RingABell does not have access to your complete payment method details.

For questions about payment security or Stripe's services, please refer to Stripe's documentation at stripe.com.

Modifications to Pricing Terms

We may revise these Pricing Terms from time to time. Material changes will be communicated via:

• Email notification at least 30 days before changes take effect
• Posted notice on our website
• Updated "Last Updated" date on this page

Your continued use of the service after changes become effective constitutes acceptance of the revised Pricing Terms.

Contact for Pricing Questions

For questions about pricing, plan upgrades, or custom enterprise plans:

Email: support@ringabell.ai
Website: www.ringabell.ai

For payment processing questions or issues:

Payment Processor: Stripe (stripe.com)
RingABell Billing Support: support@ringabell.ai